Our Policies
- This page is here with the objective to try to explain our policies and the way we do things here at Shade Mountain Kennel. We do most of our advertising online so we have found, through trial and error, a way to do things that makes it easier on everyone involved.
- Reserving a puppy - we CANNOT hold a puppy for anyone in any case without a deposit. You will choose your puppy around 4 weeks of age in the order your deposit was placed. We will begin accepting deposits when the puppies are listed around 3-4 weeks old. Due to misunderstanding of our policies and a lot of confusion we are no longer accepting deposits before puppies are born. The deposit amount is $400 and is nonrefundable. We do not mind holding a puppy for you for a few days after your puppy is ready if it's more convenient for you but please make arrangements ahead of time. Otherwise, pickup dates are ONLY the dates specified when you reserved your puppy. Please bring your balance in cash at pickup.
- Please do not ask us if you can get your puppy before 10 weeks. This amount of time is VERY important for our program. We socialize them a lot and we also start crate training and potty training. Each puppy sleeps in a crate alone at night for at least a week before going home. This time is very important emotionally, mentally, developmentally and socially for every puppy. We also think it's very important for each puppy to have two vaccines before leaving and this cannot happen if they go before 10 weeks. If you do not want to abide by this policy please do not reserve one of our puppies. Thank you for understanding
- Visiting the puppies -
Closed for visits at this time. You may pick up your puppy in p0erson.
- Visiting the puppies -
Shipping
We offer the following shipping options: (You are always welcome to come to the kennel to pick up your puppy as well)
Shipping Via Airline: Not available at this time. We can, however, meet you at the Harrisburg airport for $75 or the Philadelphia airport for $250.
Ground delivery to your home or a meeting spot of your choice: $1.50 / mile one way plus a flat rate fee of $75 to enter NYC, Philadelphia, Baltimore, or any other major city (due to toll fees and extra time because of high traffic volumes). We can usually only drive up to 3 hours, but sometimes an exception can be made. This is a service provided by others and is never refundable~
Payment Methods
We prefer payment by cash but we do accept credit cards through PayPal FOR DEPOSITS ONLY. You may also mail a check for your deposit. We ONLY accept cash, PayPal (Friends and family only) or Venmo for remaining balance at pick-up.
We offer the following shipping options: (You are always welcome to come to the kennel to pick up your puppy as well)
Shipping Via Airline: Not available at this time. We can, however, meet you at the Harrisburg airport for $75 or the Philadelphia airport for $250.
Ground delivery to your home or a meeting spot of your choice: $1.50 / mile one way plus a flat rate fee of $75 to enter NYC, Philadelphia, Baltimore, or any other major city (due to toll fees and extra time because of high traffic volumes). We can usually only drive up to 3 hours, but sometimes an exception can be made. This is a service provided by others and is never refundable~
Payment Methods
We prefer payment by cash but we do accept credit cards through PayPal FOR DEPOSITS ONLY. You may also mail a check for your deposit. We ONLY accept cash, PayPal (Friends and family only) or Venmo for remaining balance at pick-up.